Microsoft Xbox Wireless Controller - Robot White - Xbox Series

This controller is compatible with Xbox Series X, Xbox Series S, Xbox One consoles, Windows PCs (with Bluetooth), and cloud gaming platforms via Bluetooth.

You can connect it wirelessly via Bluetooth. Go to your PC's Bluetooth settings, select 'Add Bluetooth or other device', and choose 'Xbox Wireless Controller' when it appears. You can also connect via a USB-C cable (sold separately).

Yes, it features a 3.5mm stereo headset jack, allowing you to plug in any compatible gaming headset for audio and chat.

This product is a refurbished official Xbox Series X|S Wireless Controller.

You can update the firmware by connecting the controller to an Xbox console or a Windows PC with the Xbox Accessories app installed. The app will guide you through the update process.

Info needed: [Typically, Xbox Wireless Controllers use two AA batteries. A rechargeable battery pack is usually sold separately. Please refer to the packaging or official Xbox support for exact details regarding this specific refurbished model.]

Yes, the controller supports cloud gaming on compatible mobile devices (phones, tablets) via Bluetooth connection.

Ensure fresh batteries are inserted correctly or that the rechargeable battery pack is charged. Press and hold the Xbox button firmly until it illuminates. If using a cable, try a different USB port or cable.

Make sure both the controller and your console/PC are in pairing mode. Restart the console/PC and the controller. Move closer to the device to reduce interference. Check if controller firmware needs updating via the Xbox Accessories app on console or PC.

Ensure no strong wireless interference sources (like Wi-Fi routers, microwaves) are too close. Move closer to your console/PC. Update controller firmware. If on PC, ensure your Bluetooth drivers are up to date.

Restart the controller. Check for any physical obstructions or debris around the buttons or under the joystick caps. If drift persists, try recalibrating the controller through your console's settings or the Xbox Accessories app (if available for calibration).

Ensure your headset is fully plugged into the 3.5mm jack. Check the volume levels on your console/PC and within game settings. Test the headset with another device to rule out a headset issue. Update controller firmware.