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The Jabra Engage 50 II is a high-performance, corded USB headset specifically engineered for busy contact center professionals and office workers who require crystal-clear communication and advanced call analytics. By leveraging three integrated microphones and proprietary Engage+ software, the headset provides real-time coaching, background noise suppression, and speech-to-text capabilities to enhance customer satisfaction. While it offers unparalleled audio quality and comfort for all-day wear, please note that advanced features like real-time on-screen guidance require the free Engage+ software download and are platform-dependent.
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | Passive |
| Series | Engage 50 II |
| Model Part Number | 5099-299-2119 |
| Brand | Jabra |
No, it is a corded USB headset that draws power directly from your computer, so it never needs charging.
No, the SmartRinger feature is designed to sound only when the headset is resting on a flat surface to alert you while you are away from your desk.
Yes, the boom arm is flexible and should be positioned close to your mouth for optimal speech-to-text accuracy and noise cancellation.
Jabra provides a comprehensive three-year warranty on the Engage 50 II due to its durable, stress-tested design.
Yes, this headset is compatible with devices that support 'Works With Chromebook' standards.
Yes, Jabra provides APIs and integrations for leading monitoring solutions to allow you to aggregate call data.
Disconnect the USB cable and try a different USB-A port. Ensure the cable is firmly pushed into the port.
Ensure that the Jabra Engage+ software is installed, updated, and running in the background.
Check your UC application (e.g., Microsoft Teams) settings to ensure the 'Sync Presence' feature is enabled for the headset.
Setting up the Jabra Engage 50 II is straightforward thanks to its plug-and-play USB-A connectivity. Simply connect the cable to your workstation; your operating system should automatically recognize the device as an audio input and output. To fully utilize the advanced analytics, download and install the Jabra Engage+ software from the official website.
Compatibility: This model is optimized for Microsoft Teams but is also compatible with other major UC platforms like Zoom, Amazon Connect, and Genesys Cloud CX. Ensure you check the compatibility portal for specific platform requirements.
Care: While the headset is built to be rugged, you can maintain performance by keeping the ear cushions clean with a soft, dry cloth. Avoid exposing the cable to sharp bends or excessive pulling, and ensure the boom arm is handled gently when adjusting its position to maximize the lifespan of the internal mechanical components.
