Neo Kamado 13" Ceramic Mini BBQ Grill Smoker Portable Oven - Grey

This grill is designed to be used with lump charcoal.

Allow the grill to cool completely. Use a stiff brush to remove loose debris. For stubborn residue, use a damp cloth with mild soap, then rinse and dry thoroughly. Avoid harsh chemicals.

Yes, but always place the grill on a heat-resistant mat or surface to protect the deck from heat damage. Ensure adequate clearance from combustible materials.

Please refer to the product manual or manufacturer's website for specific warranty details, as warranty periods can vary.

Yes, basic assembly is required. Please consult the included instruction manual for detailed steps.

Due to its compact size, it's best suited for 1-3 people, making it ideal for individuals or small families.

Yes, the excellent heat insulation and temperature control make it suitable for baking various items, including cakes, breads, and pizzas.

Ensure the lid and vent seals are clean and intact. Adjust top and bottom vents gradually. Check that the charcoal is fully lit and not smothering.

Rotate food frequently. Ensure the heat deflector (if applicable) is correctly positioned. Check for consistent charcoal placement.

Clean out ash from the firebox before each use. Use an ash tool to clear the bottom vent if necessary.

This is often a natural byproduct of high-heat cooking and seasoning. It does not typically affect performance. Clean exterior gently with a damp cloth.