Poly Blackwire 3220 Wired Headset - Black

Name: Poly Blackwire 3220 Wired Headset - Black
Brand: Poly
SKU: kf3pfyy5kd
Availability: InStock

The Blackwire 3200 Series corded UC headsets are durable, lightweight, and easy to deploy, offerin...

Best current price£13.27from eBay

Colour

Black Blue Red White

Headphones Noise Cancellation

Active None Passive

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Product Information

Full details

The Poly Blackwire 3220 is a wired stereo headset designed for business professionals and everyday users seeking clear audio and comfortable wear. It offers Poly's signature audio quality with a noise-canceling microphone and hi-fi stereo sound. A potential drawback is its wired connection, which limits mobility compared to wireless headsets. This guide will help you understand the features, setup, and troubleshooting of your Blackwire 3220.

All features

Colour	Black
Series	Blackwire 3200
Model Part Number	8X228AA
Brand	Poly

Extended Product Information

FAQs

How do I answer or end a call?

Use the answer/end call button on the inline controls.

How do I adjust the volume?

Use the volume up (+) and volume down (-) buttons on the inline controls.

How do I mute the microphone?

Use the mute button on the inline controls.

What kind of connector does the headset use?

The headset uses a USB-C connector, and it comes with an adapter for USB-A.

Is the headset compatible with mobile phones?

The headset is primarily designed for use with computers. Compatibility with mobile phones depends on the phone's support for USB audio.

How do I clean the ear cushions?

Wipe the ear cushions with a soft, slightly damp cloth. Avoid getting moisture inside the headset.

What is the warranty period?

Check the product packaging or the Poly website for the specific warranty details. It typically includes a limited warranty against defects.

Where can I find drivers for the headset?

The headset typically uses plug-and-play drivers. If needed, visit the Poly support website for the latest drivers.

Troubleshooting

Headset is not recognized by the computer.

Ensure the USB connection is secure. Try a different USB port or restart your computer. If the problem persists, check the device manager for driver issues.

Microphone not working.

Check that the microphone is not muted via the inline controls or the computer's sound settings. Verify that the correct microphone is selected as the input device.

Poor audio quality.

Ensure the headset is properly connected. Adjust the volume levels on both the headset and the computer. Check for any obstructions in the earcups or on the microphone.

Echo during calls.

Reduce the speaker volume on the headset. Make sure the microphone is not too close to the speakers.

Headset volume too low.

Increase the volume using the inline controls or your computer's sound settings. Check if the application you're using also has its own volume settings.

Pros and Cons

Pros

Excellent audio quality with PC wideband and hi-fi stereo sound.
Noise-canceling microphone ensures clear communication in various environments.
Comfortable design for extended use with a lightweight headband and soft ear cushions.
Easy call management with intuitive inline controls.
Versatile connectivity with both USB-C and included USB-A adapter.
Optimized for use with popular communication platforms.

Cons

Wired connection restricts mobility.
The USB-C cable may not be compatible with all devices without an adapter.
The headset may not be ideal for very noisy environments.
Inline controls add a small amount of bulk to the cable.
May require some adjustment to achieve optimal fit.
Requires a USB port on your device.

Setup, Compatibility & Care

Setup

Plug and Play: Simply connect the USB-C connector (or USB-A via the adapter) to your computer. The headset should automatically install any necessary drivers.
Select Audio Device: In your computer's sound settings, select the Poly Blackwire 3220 as your default audio input and output device.
Test the Microphone: Make a test call or record a voice memo to ensure the microphone is working correctly.

Compatibility

The Poly Blackwire 3220 is compatible with:

Windows 10 and macOS.
Most major unified communication platforms such as Zoom, Microsoft Teams, and RingCentral.
Devices with a USB-C or USB-A port.

Care

Cleaning: Use a soft, slightly damp cloth to clean the ear cushions and headband. Do not use harsh chemicals or excessive moisture.
Storage: Store the headset in a clean, dry place when not in use.
Cable Care: Avoid pulling or yanking the cable. Handle the inline controls carefully to prevent damage.