Rock Paris Suitcase - Olive Green

Instructions for setting or resetting the TSA lock are typically included with the suitcase, often on a small tag attached to the lock itself. Generally, you'll need to set the dials to 0-0-0 (the default), press a reset button (often a small recessed button you push with a pen), set your desired combination, and then release the reset button. Refer to your specific lock's manual for precise steps.

The U/S (45 x 36 x 20cm) and SML (55 x 40 x 20cm) sizes are designed to be compatible with many airline carry-on requirements. However, airline carry-on policies vary, so it's always recommended to check your specific airline's most current dimensions and weight restrictions before traveling.

The Rock Paris Soft Shell Suitcase is made from 100% polyester, a durable and lightweight fabric known for its resistance to wrinkles and shrinking, making it ideal for travel luggage.

For general cleaning, wipe the exterior with a damp cloth using a mild soap solution. For more stubborn marks, a soft brush can be used gently. Do not machine wash or submerge the suitcase. Allow it to air dry completely before storing.

The 15-year manufacturer's warranty covers manufacturing defects arising from faulty workmanship or materials. This typically includes issues with zippers, handles, wheels, or the stitching, assuming normal wear and tear. It does not cover damage caused by misuse, airline mishandling, or accidental damage.

The product description does not indicate an expandable feature for the Rock Paris Soft Shell Suitcase. Its capacity is fixed for each size variant.

The large front pocket on the Rock Paris Soft Shell Suitcase is not secured by the main integrated TSA lock. It typically uses its own zipper closures. The TSA lock secures the main compartment.

Ensure the correct combination is entered and that each number is aligned precisely. If you've forgotten the combination, you may need to try resetting methods specific to your lock model (often involves pushing a reset button while setting a new combination, or trying 0-0-0 as the default).

Check for any visible debris or obstructions in the handle mechanism. Ensure you are pressing the push-button fully. Sometimes, applying gentle, even pressure while extending or retracting can help. Avoid forcing the handle.

Inspect the wheels for any hair, lint, or small debris wrapped around the axle. Carefully remove any obstructions. Clean the wheels and their housing with a damp cloth. If a wheel is damaged, contact Rock customer support regarding the 15-year warranty.

Ensure the fabric near the zipper isn't caught. You can try lubricating the zipper teeth with a zipper lubricant, a graphite pencil (rub on teeth), or a small amount of bar soap to help it move more freely. Always open and close zippers carefully, avoiding excessive force.

Ensure the contents are packed evenly, with heavier items placed towards the bottom of the suitcase. If using the front pocket, be mindful that heavy items there can sometimes cause instability when the case is standing alone.