Jabra Engage 65 SE - Mono
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Product Information
Full details
The Jabra Engage 65 SE Mono is a wireless headset designed for professionals in office and call center environments. Its primary benefit is superior wireless performance with a 150m range and crystal-clear calls, enabling increased user density. A key consideration is its passive noise cancellation, which may not be sufficient for extremely noisy environments.
All features
| Colour | Black |
|---|---|
| Headphones Noise Cancellation | Passive |
| Series | Engage 65 SE |
| Model Part Number | 9653-553-111 |
| Brand | Jabra |
Extended Product Information
FAQs
What is the wireless range of the Jabra Engage 65 SE Mono?
The Jabra Engage 65 SE Mono offers a wireless range of up to 150 meters.
Can I connect this headset to my mobile phone?
The Jabra Engage 65 SE Mono is designed for desk phones and softphones. It does not support direct connection to mobile phones via Bluetooth.
How long does the battery last on a full charge?
A full charge provides up to 13 hours of talk time. The standby time is up to 52 hours.
What is the warranty period for the Jabra Engage 65 SE Mono?
The Jabra Engage 65 SE Mono comes with a 1-year warranty.
Does this headset have active noise cancellation?
No, the Jabra Engage 65 SE Mono features passive noise cancellation. It is designed to reduce ambient noise through its ear cup design.
How many devices can I connect simultaneously?
You can connect the headset to two devices simultaneously, typically a desk phone and a softphone.
What software is recommended for managing the headset?
Jabra Direct software is recommended for managing settings, firmware updates, and accessing advanced features.
Troubleshooting
Headset not connecting to base station
Ensure the headset is fully charged and within range of the base. Try re-pairing the headset to the base by following the instructions in the Jabra Direct software or the product manual.
No audio in headset
Check that the headset is properly connected to the base and that the base is correctly connected to the audio source (desk phone or computer). Verify that the correct audio device is selected in your computer's sound settings or on your desk phone.
Poor sound quality or intermittent connection
Ensure there are no significant obstructions between the headset and the base station. Minimize interference from other wireless devices. Update headset firmware via Jabra Direct.
Microphone not working
Check that the microphone boom is positioned correctly. Ensure the microphone is not muted using the on-ear controls. Restart the headset and the connected device.
Base station not powering on
Verify that the AC adapter is securely plugged into the base station and a working power outlet. Check the condition of the AC adapter cable.
Pros and Cons
Pros
- Exceptional wireless range (up to 150m)
- Clear audio quality for both microphone and speakers
- Simultaneous connection to two devices (desk phone and softphone)
- Busy light feature minimizes interruptions
- Comfortable design for long-term wear
- User-friendly on-ear controls
Cons
- Passive noise cancellation may not be ideal for very loud environments
- Requires software (Jabra Direct) for advanced settings/updates
- Single ear design may not suit all users
- Limited to specific regions (Africa, Asia–Pacific, Europe, Middle East, South Africa)
- Warranty period is 1 year, which might be shorter than some competitors
Setup, Compatibility & Care
Setup:
- Connect the base station to your desk phone using the provided phone cable and to your computer using the USB Type-A to USB Type-C cable.
- Plug in the AC adapter to power the base station.
- Ensure the headset is charged. Place the headset on the base station to charge.
- Turn on the headset by pressing the power button.
- Follow the on-screen prompts or Jabra Direct software to pair the headset with the base station if necessary.
Compatibility:
- Desk Phones: Compatible with most standard desk phones via the included phone cable.
- Computers: Supports softphone applications via USB connection. Compatible software includes Jabra Direct, Jabra SDK, and Jabra Xpress.
- Operating Systems: Generally compatible with Windows and macOS. Refer to Jabra Direct for specific version support.
Care:
- Cleaning: Wipe the headset and ear cushions with a soft, dry or slightly damp cloth. Avoid abrasive cleaners.
- Charging: Ensure the headset is properly seated on the charging base for optimal charging. The built-in Lithium-Ion battery has a charge time of approximately 1.5 hours and offers up to 13 hours of talk time.
- Storage: Store the headset and base station in a cool, dry place between -5°C and 45°C when not in use.
- Software Updates: Regularly check for updates via Jabra Direct to ensure optimal performance and access to the latest features.