Yealink CP965 IP Conference Phone - Microsoft Teams Edition

The Yealink CP965 is an enterprise-grade conference phone specifically crafted for medium to large...

Best current price£249.99from Box.co.uk

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Product Information

Full details

The Yealink CP965 is an enterprise-grade IP conference phone designed for medium to large meeting rooms seeking a seamless Microsoft Teams integration. It is ideal for organizations requiring crystal-clear audio and a familiar interface for hybrid collaboration, though it requires a PoE-enabled network or power source to function optimally.

All features

Model Part NumberCP965-W-Teams
BrandYealink

Extended Product Information

FAQs

Can I use the CP965 in a small room?

Yes, while it is designed for medium-to-large spaces, its sophisticated microphone array performs well in smaller rooms with high-quality audio requirements.

Does this phone support Bluetooth headsets?

Yes, the CP965 includes built-in Bluetooth 4.2 for pairing with compatible headsets and mobile devices.

How do I update the firmware?

Firmware updates are typically managed through the Yealink auto-provisioning system or via the Microsoft Teams Device Management platform.

Is the power adapter included?

The device supports PoE (Power over Ethernet). If you do not have a PoE switch, you may need a separate PoE injector.

Can this device handle external USB devices?

Yes, it features both USB Type-A and Type-C ports, allowing for the connection of supported peripherals.

How many callers can join a conference?

The CP965 supports up to 10-way conference calling, depending on your specific Teams configuration and service plan.

Troubleshooting

Device is not connecting to the network

Verify the Ethernet cable is securely plugged into a PoE-enabled port or confirm Wi-Fi credentials in the device settings.

Participants complain of poor audio quality

Ensure the microphone holes are not blocked by folders or other items and check that the device is on a stable, flat surface.

Touchscreen not responding

Perform a soft reboot of the device and ensure the screen surface is clean and free of moisture.

Pros and Cons

Pros

  • Excellent 20-foot (6-meter) voice pickup range for large rooms
  • Familiar Microsoft Teams user interface
  • Robust noise-cancellation technology
  • Flexible deployment via PoE or Wi-Fi connectivity

Cons

  • Requires professional network configuration for optimal performance
  • Larger footprint compared to standard desktop phones
  • Advanced features require active Microsoft Teams licensing

Setup, Compatibility & Care

For setup, the CP965 supports Power over Ethernet (PoE), which simplifies cabling by providing both power and data through a single Ethernet connection. Once connected to your network, the device will prompt for Microsoft Teams account authentication. It is fully compatible with Microsoft Teams enterprise environments and supports standard security protocols like 256-bit AES encryption. To maintain the device, keep the surface free of dust by wiping it with a soft, dry cloth. Avoid using abrasive cleaning agents or liquid cleaners directly on the screen. For long-term reliability, ensure that the device remains within the recommended operating temperature range of -10 to 40 degrees Celsius.

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