Masterplug Smartenergy Heated Towel Rail Radiator - Grey - 500W

Installation requires professional hardwiring by a qualified electrician to ensure safety and compliance with electrical regulations.

This model has a power output of 500W.

Yes, the towel rail features built-in touch controls for basic operation, allowing you to turn it on/off and adjust settings manually.

The towel rail will function using its manual touch controls without Wi-Fi. However, smart features like app control, scheduling, and voice commands require a stable Wi-Fi connection.

The device requires a 2.4GHz Wi-Fi network. It is not compatible with 5GHz networks.

The 500W output is generally suitable for warming and drying towels and providing supplemental heat in small to medium-sized bathrooms. For larger bathrooms or as a primary heat source, a higher wattage unit or additional heating may be necessary.

Please refer to the product's technical specifications sheet for detailed dimensions, as these can vary. The product is designed for wall mounting.

Verify the power supply is connected and the circuit breaker is engaged. Ensure the unit has been hardwired correctly by a qualified electrician.

Check that your Wi-Fi network is operational and within range. Ensure you are using the correct Wi-Fi password and that the network is 2.4GHz. Restart your router and the towel rail, then attempt to reconnect through the app.

Confirm the towel rail is connected to Wi-Fi and listed as online in the app. Ensure your smartphone or voice assistant device has an active internet connection. Check for app updates.

Ensure there are no towels or obstructions blocking the rails, as this can impede airflow and heat distribution. Check for any visible damage to the heating elements.