Samsung 43" 4K Ultra HD Smart TV - Black - The Frame

You need a Samsung Account to access most smart features, including streaming apps and the Art Store. Without an account, you can only access standard channels and external devices.

The customisable bezels typically attach magnetically or via clips. Refer to the specific bezel's instructions for attachment. Ensure the TV is powered off before attempting to change the bezel.

The Art Store offers a selection of free artworks, but a paid subscription is required for access to the full curated collection. Subscription costs and details are available within the Art Store app on the TV.

Yes, you can upload your own photos or create slideshows using the Samsung SmartThings app or a USB drive. This allows for a personalised display when not watching TV.

The standard box includes a One Connect box and basic stand. For the signature 'no gap' wall-mount that allows the TV to sit flush, it is typically sold separately.

The One Connect box consolidates most input ports and power connections away from the TV itself. Only a single, thin optical cable connects the box to the TV, and the box itself requires a power source.

Samsung's QLED technology is generally resistant to burn-in. However, for displays used primarily in Art Mode, it's recommended to vary the displayed artwork and avoid static, bright images for extended periods to further ensure longevity.

Ensure the power cable is securely connected to both the TV and a working electrical outlet. Check the One Connect box power adapter. If using a smart plug, try plugging directly into the wall. Try a different outlet.

Verify that the HDMI cable is securely connected to both the TV's One Connect box and the source device. Ensure the correct input source is selected on the TV. Restart both the TV and the connected device.

Move the Wi-Fi router closer to the TV or One Connect box, or consider a Wi-Fi extender. Restart your router and modem. Check if other devices on your network are experiencing similar issues. Ensure your internet plan meets the bandwidth requirements for streaming.

Ensure you are signed into your Samsung Account and have appropriate Art Store access. Check the TV's settings for Art Mode scheduling and sensor activation. Make sure the ambient light sensors are not obstructed.

For the Solar Cell remote, ensure it has been exposed to light. For both remotes, check the batteries (if applicable) and try re-pairing the remote with the TV by holding down specific buttons as per the TV's manual.