Milano Neva Heated Towel Rail - Silver

The sleek and stylish Milano x ECOSO Neva chrome electric heated towel rail is sure to enhance the...

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Best HeatingGrey/Chrome Electric Modern Heated Towel Rail With Cable Cover - 1785Mm X 600Mm - Milano Neva
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£395.00
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Product Information

Full details

The Milano Neva Heated Towel Rail is designed for homeowners seeking to enhance their bathroom's comfort and aesthetics without relying on central heating. Its key benefit is providing warm towels on demand with smart, app-controlled heating. A potential consideration is the requirement for hardwiring.

All features

ColourSilver
Model Part NumberHTRMCMVLCE_var24
BrandMilano

Extended Product Information

FAQs

Can I install this myself?

No, due to the hardwiring requirement, professional installation by a qualified electrician is necessary for safety and proper function.

Do I need Wi-Fi for it to work?

The towel rail will function as a basic electric heater without Wi-Fi, but you will not be able to use the smart features like app control, scheduling, or remote mode adjustments.

How much power does it consume?

The unit has a 1000W heating element. Actual consumption will vary based on usage, heating schedules, and selected modes (eco, comfort, boost).

What warranty is provided?

Please refer to the product documentation or retailer for specific warranty details, as these can vary.

Can I control it away from home?

Yes, as long as both your smartphone and the towel rail are connected to the internet, you can control it remotely via the ECOSO app.

What are the different heating modes?

The rail typically offers 'eco' for energy saving, 'comfort' for maintaining a desired temperature, and 'boost' for a rapid heating cycle.

What size towels can it accommodate?

The rail measures 1785mm high and 600mm wide, offering ample space for standard bath towels and hand towels. Its design allows towels to drape easily.

Troubleshooting

Towel rail not heating

Ensure the hardwired connection is secure and the power supply is active. Check the app to confirm the rail is switched on and not in a scheduled off-period. Verify Wi-Fi connectivity.

App not connecting to the rail

Confirm your smartphone is connected to the internet and your home Wi-Fi network. Ensure the towel rail is powered on and within Wi-Fi range. Try restarting the app and the heating element by briefly turning off the power at the breaker.

Inconsistent heating

Check the programmed schedule in the app for any conflicts or incorrect settings. Ensure the thermostatic element is not obstructed and has adequate airflow. Verify the ambient room temperature is not affecting the thermostat's readings.

Error message on app

Note the specific error code or message and consult the ECOSO app's help section or contact customer support for detailed assistance.

Pros and Cons

Pros

  • Smart control via a dedicated mobile app
  • Customizable heating schedules for convenience
  • Energy efficient operation independent of central heating
  • Durable construction with a premium chrome finish
  • Modern aesthetic appeal for bathrooms

Cons

  • Requires hardwiring installation
  • Wi-Fi connectivity is necessary for smart features
  • Initial setup may require professional assistance due to hardwiring

Setup, Compatibility & Care Instructions

Setup:

This towel rail features a 1000W hardwired Wi-Fi thermostatic heating element with a 1.2m cable. Professional installation and hardwiring by a qualified electrician are required. Ensure the power supply is compatible and can support the unit's wattage. The Wi-Fi element connects to your home network via the dedicated app.

Compatibility:

  • App Compatibility: The ECOSO app is available for download from the App Store (iOS) and Google Play (Android).
  • Wi-Fi Network: Requires a stable 2.4GHz Wi-Fi network for smart control features.

Care:

  • Cleaning: Wipe the chrome surface with a soft, damp cloth. Avoid abrasive cleaners or harsh chemicals, as they can damage the finish.
  • Maintenance: Periodically check for any dust or debris around the heating element and connections, ensuring they are clear.
  • Element Care: Do not attempt to disassemble the heating element. For any issues, refer to the troubleshooting section or contact customer support.

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