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Terma Alex One Electric Towel Rail - Grey - 2728BTU

Terma Alex One Electric Towel Rail - Grey - 2728BTU

Experience unparalleled elegance and warmth with the electric towel rail, complete with its fully ...

Best current price£399.99from Wayfair UK

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Wayfair UKAlex One Electric Towel Rail
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£399.99
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HomebaseTerma Alex One Electric Towel Rail Modern Grey 2728Btu 1580 X 500Mm
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£453.00
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wilkoTerma Alex One Electric Towel Rail 1580 x 500mm Grey
Free delivery in 1–3 days
£453.00
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Product Information

Full details

The Terma Alex One Electric Towel Rail is designed for homeowners seeking a minimalist, elegant, and highly functional solution to warm towels and add sophisticated ambiance to their bathrooms. Its key benefit lies in its completely concealed heating element and discreet cable routing, offering a clean aesthetic unlike traditional rails. A minor caveat is that the lowest horizontal bar is purely decorative and unheated, though this does not impact the overall stated heat output. This steel towel warmer in Modern Grey provides efficient, oil-filled heating with dual temperature settings and integrated safety features.

All features

ColourGrey
Model Part NumberAlex One 2728BTU
BrandTerma

Extended Product Information

FAQs

What is the heat output of this towel rail?

The Terma Alex One has a heat output of 2728 BTU.

Can I move the control button and LED panel?

No, the control button and miniature LED panel are pre-fitted on the right-hand side and cannot be moved.

Is the lowest bar heated?

No, the lowest horizontal bar is purely decorative and unheated. This design choice allows for the full concealment of the heating element and electronic components within the right vertical bar.

What is the warranty period?

Information regarding the specific warranty period is not detailed in the product description. Please refer to the retailer or manufacturer's documentation for warranty details.

Do I need a special timer for this towel rail?

While the rail has a built-in 2-hour drying function and is compatible with external timers, advanced control like 7-day programming requires a separate Terma TTIR or DTIR Infrared Controller.

What does IPx5 rating mean?

An IPx5 rating signifies that the appliance is protected against water jets from any direction, making it suitable for installation in bathroom environments.

What is the physical size of the towel rail?

The towel rail dimensions are Height 158cm x Width 50cm.

Troubleshooting

Towel rail is not heating.

Check that the unit is powered on and connected to a live 240V supply. Verify the circuit breaker for the bathroom is not tripped. Ensure the control button has been pressed and the LED is illuminated. If connected to an external timer or IR controller, check its settings and power.

LED indicator is not showing any light.

Confirm the unit is receiving power. Check the main power supply to the rail. If the LED remains off after confirming power, the internal element or LED may be faulty, requiring professional inspection.

Towel rail is making unusual noises.

This unit is oil-filled. Minor expansion and contraction noises due to heating and cooling are normal. Persistent or loud banging, rattling, or hissing noises may indicate a problem and should be investigated by a qualified technician.

Error code displayed on IR controller (if applicable).

Refer to the manual for your specific Terma TTIR or DTIR Infrared Controller for a list of error codes and their corresponding solutions. Common issues might relate to signal loss or controller settings.

Pros and Cons

Pros

  • Minimalist design with fully concealed heating element.
  • Discreet cable exit for a clean installation.
  • Dual heat settings and a 2-hour drying function for convenience.
  • Optional advanced control via IR controllers for programmable heating.
  • Durable steel construction with a sophisticated textured grey finish.
  • High safety ratings (IPx5, Class 1) suitable for bathrooms.

Cons

  • The lowest horizontal bar is decorative and does not contribute to heating.
  • Requires professional installation by a qualified tradesperson.
  • Infrared controllers for advanced features are sold separately.
  • The position of the control panel and LED is fixed on the right-hand side and cannot be moved.
  • Requires a 240V power supply.

Setup, Compatibility & Care

Setup:

Installation of the Terma Alex One requires a qualified tradesperson. The unit requires a 240V electrical connection. The cable exits through the bottom right mounting bracket and can be routed through the wall or along the surface. No complex commissioning is needed after installation.

Compatibility:

  • Power Type: Electric
  • Voltage: 240V
  • Advanced Control: Compatible with Terma TTIR or DTIR Infrared Controllers (sold separately) for 7-day timer and ambient room temperature sensing.
  • External Timers: Can be used with compatible external timers.

Care:

To clean the towel rail, use a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the Modern Grey textured matt finish. Ensure the unit is switched off and cool before cleaning. Periodically check that the cable connections are secure (by a qualified professional).

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