Sol Aire Heating Products Sulby Electric Towel Rail - Wifi, Dry, Thermostat, Timer, Matt Black

Dry electric towel rails offer many benefits over fluid filled versions. They consume less power a...

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B&QB&Q - Sulby Stainless Steel Wifi Dry Electric Towel Rail With ThermostatTimerMatt Black225WW500 X H800mm
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Product Information

Full details

The Sol Aire Heating Products Sulby Dry Electric Heated Towel Rail is designed for homeowners seeking efficient and convenient towel warming. Its key benefit is rapid, energy-efficient heating and smart control via a Wi-Fi app, ensuring warm towels while optimizing power consumption. A potential caveat is the reliance on a stable 2.4 GHz Wi-Fi connection for full functionality. This modern towel rail offers adjustable temperature settings, timers, and scheduling, all controllable remotely, making it a smart addition to any bathroom or en-suite.

All features

ColourBlack
Model Part NumberSDB
BrandSolAire Heating Products

Extended Product Information

FAQs

Is this towel rail suitable for bathrooms?

Yes, the Sulby electric towel rail has an IPX4 splashproof rating, making it suitable for installation in bathroom zones where water splashes may occur.

How long does it take to heat up?

As a dry electric towel rail, it heats up much faster than traditional fluid-filled models. Exact heat-up time depends on the ambient temperature and the selected setting, but generally, it provides warm towels within minutes.

Can I control it without Wi-Fi?

Yes, you can use the manual controls on the unit to set the temperature to either 30°C or 60°C and use the boost function. However, full features like weekly programming and precise temperature adjustments are available via the app.

What Wi-Fi frequency does it use?

The towel rail requires a 2.4 GHz Wi-Fi network for its smart features. It is not compatible with 5 GHz networks.

What is the warranty period?

The Sol Aire Heating Products Sulby electric towel rail comes with a 2-year warranty covering both the bodywork and electronics.

Can the power cable be on either side?

Yes, the power cable can be positioned on either the left or right side of the rail during installation, offering flexibility.

What is the power consumption?

Power consumption varies by model size, ranging from 180W for the S480B (400 x 800mm) up to 385W for the S515B (500 x 1500mm). The dry electric design ensures efficient energy usage.

Troubleshooting

Towel rail not heating up

Check the power connection. Ensure the unit is switched on at the mains if applicable. Verify Wi-Fi connection and app settings. If using manual controls, ensure the temperature is set correctly and the boost function is activated if needed.

Cannot connect to Wi-Fi

Confirm your router is broadcasting a 2.4 GHz network. Check that the Wi-Fi password is entered correctly. Ensure the towel rail is within router range and the signal is strong. Restart your router and the towel rail.

App is not responding or showing errors

Ensure your smartphone has an active internet connection. Close and reopen the app. Check for app updates in your device's app store. Try uninstalling and reinstalling the app.

Temperature not reaching the set point

Ensure the ambient room temperature is not significantly lower than the set point. Check for any obstructions around the heating bars. Allow sufficient time for the unit to reach temperature, especially in colder environments. If the issue persists, contact customer support.

Pros and Cons

Pros

  • Faster and more energy-efficient heating compared to fluid-filled models.
  • Convenient remote control and scheduling via the smartphone app.
  • Modern and sleek matt black finish that complements bathroom decor.
  • Durable stainless steel construction ensures longevity.
  • Versatile control options, including manual and smart app functionality.

Cons

  • Requires a stable 2.4 GHz Wi-Fi network for full smart features.
  • Full functionality is dependent on app availability and smartphone compatibility.
  • Manual controls are more limited compared to app-based settings.
  • Installation requires electrical wiring by a qualified professional.

Setup, Compatibility & Care

Setup:

  1. Professional Installation: This unit is wall-mounted and requires connection to your mains electricity. It is strongly recommended that installation is carried out by a qualified electrician.
  2. Wi-Fi Configuration: Ensure your Wi-Fi network is 2.4 GHz compatible (WPA2, 802.11 b/g/n) and has a good signal strength at the installation location. Download the dedicated smartphone app (iOS 10.0+ / Android 5.0+).
  3. Mounting: Securely mount the towel rail to the wall using appropriate fixings (not always included, check product packaging).

Compatibility:

  • Wi-Fi: Requires a 2.4 GHz Wi-Fi network. Not compatible with 5 GHz networks.
  • Smartphones: Compatible with iPhones running iOS 10.0 or higher and Android devices running version 5.0 or higher.
  • Power: Operates on a standard 220V-240V / 50Hz power supply.

Care:

  • Cleaning: Clean the towel rail with a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the matt black finish.
  • Maintenance: As a dry electric unit, it requires minimal maintenance. Ensure the heating element area remains clear of obstructions.

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