Poly VVX 400 12-line Desktop VoIP Phone

The Poly VVX 400 is an expandable color business media phone that delivers crystal clear communica...

Best current price£99.99from Box.co.uk

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Box.co.ukPoly Size 20 Black Vvx400 12-Line Desktop Voip Phone Hd Voice Poe Without Power Supply
£4.95 delivery
£99.99
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Laptop OutletPoly Black Vvx400 12-Line Desktop Voip Phone Hd Voice 20 Poe Without Power Supply
£4.95 delivery
£99.99
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Product Information

Full details

The Poly VVX 400 is designed for front-line staff handling moderate call volumes who need a reliable, cost-effective business media phone. Its key benefit is enhanced personal productivity through seamless integration with computer-based applications and clear, life-like audio quality. A potential caveat is its focus on specific call volumes and UC environments, which may not suit every business need.

All features

Model Part Number2200-46157-025
BrandPoly

Extended Product Information

FAQs

What is Poly HD Voice?

Poly HD Voice is a technology that significantly enhances the clarity and richness of voice calls, making conversations sound more natural and reducing listener fatigue compared to standard audio.

How do I access my calendar on the VVX 400?

Navigate to the 'Applications' or 'Home' menu on the phone's color display. Look for the 'Calendar' option, which should display your Microsoft Exchange Calendar information if configured.

Can I use a headset with the VVX 400?

Yes, the Poly VVX 400 features a dedicated headset port for convenient hands-free communication. Ensure your headset is compatible with the phone's port.

How many lines does the VVX 400 support?

The Poly VVX 400 is a twelve-line phone, allowing for multiple call appearances or speed dial entries.

What is the benefit of extending my PC desktop to the phone?

Extending your PC desktop allows you to interact with certain applications or data directly on the phone's screen using your computer's mouse and keyboard, streamlining workflows.

How is the VVX 400 managed by IT?

Administrators can manage the VVX 400 using an enterprise-grade, web-based configuration method, allowing for easy provisioning, updates, and maintenance across the organization.

Does the phone come with an AC adapter?

The phone typically supports Power over Ethernet (PoE). An AC adapter is often sold separately and may be required if PoE is not available on your network.

Troubleshooting

Phone does not power on.

Verify the Ethernet cable is securely connected if using PoE. If using an optional AC adapter, ensure it is properly plugged into the phone and a working power outlet. Try a different power outlet or Ethernet cable.

No dial tone or unable to make calls.

Check network connectivity. Ensure the phone is registered with your VoIP service provider or UC system. Restart the phone and your network equipment (router/switch).

Poor audio quality (garbled or choppy sound).

Check your network connection for congestion or instability. Ensure the phone's firmware is up to date. Verify that no other applications are consuming significant network bandwidth. Check for physical obstructions near the speaker or microphone.

Screen is unresponsive or frozen.

Attempt to restart the phone by unplugging and replugging the power source. If the issue persists, contact your IT administrator for further assistance or potential firmware reinstallation.

Cannot connect to network.

Verify the Ethernet cable is functioning and properly connected to both the phone and the network port. Ensure the network port is active and configured correctly. Restart the network switch or router.

Pros and Cons

Pros

  • Delivers outstanding audio quality with Poly HD Voice.
  • Improves user productivity by integrating with calendar and directory services.
  • Offers flexible integration with existing UC platforms and IT infrastructure.
  • Features an intuitive color display that simplifies navigation.
  • Supports expansion for future scalability.
  • Easy to deploy and manage for IT administrators.

Cons

  • Primarily suited for moderate call volumes; may be overkill or insufficient for very low or very high-demand roles.
  • Relies on a UC environment for full feature utilization.
  • Requires network infrastructure that supports VoIP.
  • Color display may consume more power than monochrome models.
  • Advanced features require proper integration with UC platforms.

Setup, Compatibility & Care

Setup:

The VVX 400 is designed for easy deployment. It typically connects to your network via an Ethernet cable and receives power through Power over Ethernet (PoE) or an optional AC adapter. Initial configuration is often handled by IT administrators using a web-based interface for provisioning and management.

Compatibility:

This VoIP phone offers broad interoperability with various Unified Communications (UC) platforms and IP telephony systems. It is designed to leverage and complement existing IT investments. For specific compatibility details with your chosen UC system, consult your IT provider or the system vendor's documentation.

Care:

  • Cleaning: Use a soft, dry or slightly damp cloth to clean the exterior of the phone. Avoid abrasive cleaners or solvents.
  • Display: Do not press hard on the screen. Keep the display free from sharp objects.
  • Connections: Ensure all cables are securely connected but do not overtighten connectors.
  • Environment: Operate the phone in a dry, well-ventilated area, away from direct sunlight and extreme temperatures.

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