Epos Sennheiser IMPACT SDW 5066 Wireless 3 in 1 Headset and Base - Black
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Product Information
Full details
The Epos Sennheiser IMPACT SDW 5066 is a wireless DECT headset designed for professionals who require seamless communication across multiple devices. Its key benefit is the triple connectivity, allowing effortless switching between a PC/softphone, desk phone, and mobile. A potential caveat is the initial setup complexity for users new to DECT systems. This headset offers superior audio quality with Super wideband audio, a two-microphone noise-cancelling system for exceptional speech intelligibility, and stereo sound for multimedia. It boasts an extensive wireless range and features all-day wearing comfort.
All features
| Colour | Black |
|---|---|
| Series | Impact SDW |
| Model Part Number | 1000628 |
| Brand | EPOS |
Extended Product Information
FAQs
What is DECT technology?
DECT (Digital Enhanced Cordless Telecommunications) is a wireless technology standard used for digital cordless telephones and other devices. It provides a secure and high-quality wireless connection with a longer range compared to Bluetooth.
How do I switch between connected devices?
You can typically switch between connected devices using dedicated buttons on the headset or the base station, or through software controls on your PC/softphone. The exact method depends on the active device and configuration.
What is the wireless range of the IMPACT SDW 5066?
The wireless range is up to 180 meters (590 feet) in an open field. This range can be reduced by obstacles like walls and other electronic devices.
Can I use two headsets with one base station?
The IMPACT SDW 5066 is designed as a single-user headset system. For multi-user scenarios, consider EPOS conferencing solutions.
Is this headset comfortable for all-day use?
Yes, the headset is designed for all-day wearing comfort with soft leatherette ear pads and an adjustable headband.
How long does the battery last on a full charge?
Battery life varies with usage, but it is designed to support a full workday. For specific talk time estimates, please refer to the product's detailed specifications or manual.
What is included in the box?
The box typically includes the base station, headset, BTD 800 USB dongle, USB cable, power supply, audio phone cable, and various printed guides.
Troubleshooting
Headset not connecting to the base station
Ensure the headset is properly seated on the charging base. Try restarting the base station and headset. Refer to the pairing section in the quick guide.
No audio in the headset
Check that the correct audio source (PC, desk phone, mobile) is selected on the base station or headset. Verify volume levels on both the headset and the connected device. Ensure the headset is paired correctly.
Poor sound quality or dropped calls
Ensure you are within the wireless range of the base station. Minimize potential interference from other wireless devices (like Wi-Fi routers) by repositioning the base station. Check for firmware updates for the headset and base.
Microphone not working
Confirm the microphone is not muted on the headset or the connected softphone/application. Check that the headset is selected as the default audio input device on your PC or softphone.
Pros and Cons
Pros
- Exceptional audio clarity for both calls and multimedia.
- Versatile triple connectivity simplifies managing multiple communication devices.
- Long wireless range offers significant freedom of movement.
- Comfortable design suitable for extended daily wear.
- Effective noise cancellation enhances focus in busy environments.
Cons
- Initial setup might require some technical familiarity.
- DECT technology may interfere with some Wi-Fi networks.
- Stereo sound might be unnecessary for users solely focused on voice calls.
- Premium features come at a higher price point.
Setup, Compatibility & Care
Setup:
- Connect the base station SDW 5 BS to power using the provided power supply.
- Connect the base station to your desk phone using the audio phone cable and to your PC using the USB cable.
- Plug in the BTD 800 USB dongle into your PC if you are not using the base station's USB connection for PC audio.
- Ensure the headset is charged by placing it on the base station.
- Follow the on-screen prompts or quick start guide for initial pairing and device selection.
Compatibility:
- Compatible with desk phones, PC/softphones, and mobile devices.
- UC optimized and Certified for Skype for Business.
- Supports DECT wireless technology.
Care:
- Clean the headset and base station regularly with a soft, dry cloth.
- For ear pads, use a slightly damp cloth and allow them to air dry completely before reattaching.
- Avoid exposing the headset to extreme temperatures or moisture.
- Store the headset on the base station when not in use to ensure it remains charged.