Heatsure Wood Burning Stove - 7KW

Your Heatsure 7KW stove is multi-fuel capable. You can use properly seasoned wood (hardwoods recommended with less than 20% moisture content) and approved manufactured smokeless solid fuels. Always refer to your user manual for a list of suitable fuels.

It is recommended to empty the ash pan regularly, typically once a day or every few days, depending on usage. Leaving a thin layer of ash (about 1 inch) at the bottom can help insulate the firebox, but excessive ash will restrict airflow and reduce efficiency.

For safety and optimal performance, your chimney should be swept by a certified chimney sweep at least once a year if burning wood, and twice a year if burning solid fuels. This prevents dangerous creosote build-up and blockages.

Info needed: Please consult your local council or product documentation to determine if this specific model is approved for use in smoke-controlled areas. Many multi-fuel stoves require specific certification for this.

The heat output is controlled by adjusting the primary and secondary air vents (also known as air intakes or dampers). Opening them increases oxygen for a hotter burn, while closing them reduces oxygen for a slower, more controlled burn. Experiment to find the optimal settings for your desired heat level.

A dirty glass often indicates that the wood is too wet or the air wash system isn't functioning correctly. Ensure you're burning dry, seasoned wood. To clean, wait until the stove is completely cold, then use a damp paper towel dipped in fine ash from the firebox, or a specialized stove glass cleaner. Avoid abrasive materials.

Yes, professional installation by a HETAS-registered (or equivalent certified) installer is highly recommended and often legally required. This ensures the stove is safely connected to a compliant chimney or flue system and meets all local building regulations.

Ensure the flue damper (if present) is fully open and the primary air vent is open before opening the door. Open the door slowly. A cold flue can also cause downdraft; try burning a small amount of paper or kindling to warm it up before loading fuel. Check for blockages in the flue.

Verify that you are using properly seasoned wood (moisture content below 20%) or approved solid fuels. Check that the primary and secondary air controls are correctly adjusted for optimal combustion. Ensure the chimney is clear and not blocked, and the door seals are intact.

Ensure you are using plenty of dry kindling and small pieces of wood to establish a strong flame before adding larger logs. Check that both primary and secondary air vents are fully open during the lighting phase. A cold or blocked flue can also hinder lighting; warm the flue as described above.

This often indicates that the wood is not seasoned well (too much moisture), or the air wash system (secondary air) is not set correctly. Ensure the secondary air control is open enough to allow air to flow across the glass. Also, avoid stacking wood against the glass.

Ensure the air controls are adjusted correctly to prevent over-firing. Once the stove is established, reduce the air intake to achieve a slower, more efficient burn. Check for air leaks around door seals or flue connections, which can lead to uncontrolled burning.