Swarovski Lilia necklace - Butterfly, White, Rose gold-tone plated

To clean your necklace, gently wipe it with a soft, lint-free cloth. Avoid using water, jewelry cleaning solutions, or any abrasive materials, as these can damage the rose gold-tone plating and crystals.

No, it is strongly recommended to remove your necklace before showering, swimming, or engaging in any water-related activities. Exposure to water and chemicals can dull the crystals and tarnish the plating.

The necklace features a rose gold-tone plated chain and shimmering pavé butterfly motifs, adorned with high-quality Swarovski crystals. Info needed: [Specific base metal composition for plating (e.g., brass alloy) if not specified by the brand].

Swarovski aims for high-quality standards. While many find their jewelry comfortable, individual sensitivities vary. The necklace is rose gold-tone plated. If you have known allergies to certain metals, please consult the brand's official specifications or contact customer service for detailed material information. Info needed: [Presence of common allergens like nickel].

For optimal protection, store your necklace in its original box or a soft fabric pouch, separate from other jewelry. This prevents tangling, scratching, and reduces exposure to air and humidity.

Yes, its delicate design and versatile length make it an excellent choice for layering with other fine necklaces. Experiment with different lengths and styles to create a unique, personalized look.

If your necklace experiences damage, such as a fallen crystal or a broken chain, it is best to contact Swarovski's customer service or visit an authorized retailer for professional repair assistance. Attempting to repair it yourself may cause further damage or void the warranty.

Gently clean the necklace with a soft, dry, lint-free cloth. Ensure it hasn't come into contact with perfumes, lotions, or cleaning chemicals, which can cause dullness. Avoid using water or harsh cleaners.

Carefully place the tangled necklace on a flat, clean surface. Use two needles or toothpicks to gently tease apart the knots. Store the necklace in a dedicated pouch or box to prevent future tangles.

Inspect the clasp for any visible damage or bending. If it appears slightly bent, you might be able to gently realign it with small pliers, but extreme caution is advised to avoid breakage. If the issue persists or the clasp is severely damaged, contact customer support for professional assistance. Do not force a faulty clasp.

Swarovski products are crafted with precision. If a crystal is loose or missing, it indicates potential damage. Stop wearing the necklace and contact Swarovski customer service for repair options. Avoid attempting to fix it yourself, as this may void any warranty.