POLY SYNC 20+ SPEAKERPHON - USB-A
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Product Information
Full details
The Poly Sync 20+ USB-A Speakerphone is designed for professionals who need high-quality audio for calls and music anywhere, offering seamless Zoom integration and a portable, long-lasting battery. While it provides excellent audio clarity and convenience, its primary function is for voice communication and casual music listening, not as a high-fidelity audio system.
All features
| Model Part Number | 772C6AA |
|---|---|
| Brand | Poly |
Extended Product Information
FAQs
How long does the battery last on a full charge?
The Poly Sync 20+ offers up to 20 hours of talk time on a full charge.
Can I use the speakerphone while it's charging?
Yes, you can use the speakerphone while it is connected to a power source for charging.
How do I charge my smartphone using the speakerphone?
Connect your smartphone to the USB-A port on the Poly Sync 20+ using your phone's charging cable. The speakerphone will act as a power bank.
What is the range of the Bluetooth connection?
The Bluetooth connection typically has a range of up to 30 feet (10 meters).
Is the Poly Sync 20+ waterproof or water-resistant?
The Poly Sync 20+ has an IP64 rating, meaning it is dust-tight and protected against water jets from any direction. It is not fully submersible but offers good protection against splashes and dust.
How do I update the firmware on the Poly Sync 20+?
Firmware updates are typically managed through the Poly Lens app or companion software, which you can download and install on your computer.
What is the purpose of the programmable button?
The programmable button can be customized to perform actions like playing/pausing music, redialing the last number, or launching your preferred voice assistant.
Troubleshooting
Device not powering on
Ensure the device is charged. Connect it to a power source via USB and allow it to charge for at least 4 hours. Check the USB cable and power source for proper connection.
No audio output or input
Verify that the Poly Sync 20+ is selected as the default audio device in your computer's or mobile device's sound settings. Check that the microphone is not muted and that the volume is turned up.
Bluetooth connection issues
Ensure Bluetooth is enabled on your computer or mobile device. Try unpairing and re-pairing the device. Make sure the speakerphone is within Bluetooth range (typically 30 feet/10 meters).
Poor audio quality during calls
Ensure the device is placed appropriately to pick up your voice clearly and that there are no obstructions around the microphones. Check for background noise and use the mute function if necessary. Ensure the firmware is up to date.
Programmable button not working
Confirm the button is configured correctly through Poly software or settings. Ensure the assigned function is valid and accessible.
Pros and Cons
Pros
- Exceptional audio quality for both voice and music.
- Noise and echo cancellation enhances call clarity.
- Long battery life (up to 20 hours) for extended use.
- Versatile connectivity via USB and Bluetooth.
- Programmable button for quick access to favorite functions.
- Can also charge your smartphone.
Cons
- Primarily designed for voice calls; not a replacement for high-fidelity audio systems.
- USB-A adapter is specific and may require additional accessories for other ports.
- Limited controls directly on the device for advanced settings.
- Maximum effective range for Bluetooth connectivity can be a limiting factor in larger spaces.
Setup, Compatibility & Care
Setup:
- Connect the Poly Sync 20+ to your computer using the included USB-A to USB-C cable or the BT600 USB Bluetooth adapter for wireless connectivity.
- For mobile devices, pair via Bluetooth by pressing and holding the Bluetooth button until the light bar flashes blue.
- Ensure your computer or mobile device recognizes the speakerphone as an audio input/output device.
Compatibility:
- Operating Systems: Supports Windows and macOS.
- Communication Platforms: Works with Zoom, Microsoft Teams, Google Meet, and other popular conferencing applications.
- Device Types: Compatible with PCs, laptops, smartphones, and tablets.
Care:
- Clean the exterior with a soft, dry or slightly damp cloth. Avoid harsh chemicals or abrasive materials.
- Keep the microphone and speaker grilles free from dust and debris.
- Store the device in its carry case when not in use to protect it from damage.
- Avoid exposing the device to extreme temperatures or moisture.