Heatmiser - Neostat 12V - Platinum
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Product Information
Full details
The Heatmiser neoStat 12V - Platinum is a versatile 12V programmable thermostat designed for users seeking granular control over heating appliances, lighting, or towel rails. Its key benefit is the flexibility to act as either a programmable thermostat or a timer, offering enhanced energy management. A potential caveat is that full remote control functionality requires the separate purchase of a neoHub. This thermostat features illuminated touch keys and communicates wirelessly with the neoHub via a mesh network for extended range.
All features
| Model Part Number | NEOSTAT12V - PLATINUM |
|---|---|
| Brand | Heatmiser |
Extended Product Information
FAQs
Can the neoStat 12V - Platinum control mains voltage appliances?
No, this model is specifically designed for 12V systems and should not be used with mains voltage appliances.
Do I need a neoHub to use the neoStat?
You do not need a neoHub for basic programmable thermostat or timer functions. However, a neoHub is required to enable remote control via the Heatmiser app.
How do I set a heating schedule?
Schedules can be set directly on the neoStat using its touch keys and illuminated display, or remotely via the Heatmiser app if a neoHub is installed.
What is the range of the wireless mesh communication?
The wireless mesh technology extends the communication range significantly compared to traditional RF systems. The exact range can vary based on environmental factors and the presence of obstructions.
Can I use multiple neoStats with one neoHub?
Yes, a single neoHub can manage multiple Heatmiser neo devices, allowing for comprehensive control of different heating zones or appliances throughout a property.
What type of heating systems is this thermostat suitable for?
It is suitable for 12V heating systems, including electric underfloor heating, towel rails, or other 12V-controlled heating appliances and zone valves.
Troubleshooting
Thermostat is unresponsive or blank screen
Check the 12V power supply connection to the neoStat. Ensure the power source is stable and correctly wired. Verify the correct voltage is being supplied.
Heating not turning on/off as scheduled
Verify the thermostat's program settings are correctly configured. Check the wiring to the heating appliance or zone valve. If using remote control, ensure the neoStat is connected to the neoHub and the app settings are correct.
neoStat not communicating with neoHub
Ensure the neoHub is powered on and connected to your network. Check the distance between the neoStat and the neoHub; consider relocating the neoHub or adding a neoHub (if supported by your system) to improve mesh coverage. Restart both the neoStat and neoHub.
Illuminated keys not functioning
This may indicate a hardware issue. Contact Heatmiser support for further assistance.
Pros and Cons
Pros
- Flexible operation as either a thermostat or timer.
- Illuminated touch keys provide a user-friendly interface.
- Wireless mesh technology enhances communication range.
- Enables remote control of heating when paired with a neoHub.
- Suitable for various applications beyond central heating, like towel rails and lighting.
Cons
- Remote control functionality requires a separate neoHub purchase.
- Primarily designed for 12V systems, limiting compatibility with standard mains voltage appliances.
- Wireless mesh network performance can be influenced by environmental factors.
- Requires professional installation for optimal and safe setup.
Setup, Compatibility & Care
Setup: The neoStat 12V - Platinum is a low-voltage device and requires careful wiring to the specific 12V heating appliance or zone valve it will control. It is recommended to consult the product manual and, if unsure, hire a qualified electrician for installation. When using with a neoHub for remote access, follow the neoHub's setup instructions for pairing the neoStat.
Compatibility: This thermostat is designed for 12V systems. It is compatible with heating appliances, zone valves, or lighting circuits that operate on 12V. Ensure compatibility with your existing system before installation. Remote control requires a Heatmiser neoHub (sold separately) and a stable internet connection.
Care: The neoStat features illuminated touch keys and a smooth surface. To clean, use a soft, damp cloth. Avoid abrasive cleaners or solvents, as these can damage the finish or electronic components. Ensure the device is powered off before cleaning.