Pugs at Play Cookie Jumping Rabbit Interactive Plush Toy - Pugs at Play

The Cookie Jumping Rabbit is recommended for children aged 3 years and older.

Batteries are typically not included with the toy. Please refer to the product packaging for the specific battery requirements and quantity needed.

Cookie usually requires standard AA or AAA batteries. Please check the product's packaging or the battery compartment for the exact type and number of batteries required.

Cookie should be spot cleaned only. Use a damp cloth to wipe the surface. Do not machine wash or submerge in water.

Cookie performs best on smooth, flat surfaces such as hardwood floors or low-pile carpets. Uneven surfaces or thick rugs may impede its jumping action.

The jumping action is designed to be lively but safe for children aged 3 and up. However, adult supervision is recommended for younger children to ensure they interact with the toy appropriately and are not startled.

Ensure fresh batteries are correctly installed in the battery compartment. Check that the on/off switch is in the 'on' position. Make sure the toy is placed on a flat, unobstructed surface.

The batteries may be low. Replace them with a fresh set. Ensure the toy's mechanism is not obstructed by debris or lint.

Remove the batteries and reinsert them to ensure a proper connection. If the noise persists, there may be an internal issue. Contact customer support.