Setup, Compatibility & Care
Setup:
- Upon receiving an order confirmation, an email will be sent with a link to submit personalization details (NAME, DATE, TIME, WEIGHT).
- Please check your spam/junk folder if the email does not arrive in your inbox within a reasonable time.
- Submit your personalization details via the provided link within 24 hours of receiving the email.
Compatibility:
This product does not have technical compatibility requirements as it is a decorative and personal item.
Care:
- To clean the glass keepsake, gently wipe it with a soft, dry or slightly damp cloth.
- Avoid using abrasive cleaners or harsh chemicals, as these can damage the glass surface or the personalization.
- Keep away from direct, intense heat sources.