Flameko Verona Fireplace Insert - 16 inch - 2000W Heater - Black Trim - Bauhaus Fret - 9 Colour Flame Effect - Remote Control

Yes, the Flameko Verona Fireplace Insert allows you to use the realistic LED flame effect independently of the heater, perfect for enjoying ambiance year-round without adding warmth.

This insert is designed to fit standard 16-inch or 18-inch fireplace openings, making it a versatile replacement option for many existing fireplaces.

No, the Flameko Verona Fireplace Insert is designed for quiet operation, ensuring that the heating function does not disrupt your peaceful environment.

For cleaning, simply wipe the exterior surfaces with a soft, dry, or slightly damp cloth. Avoid using abrasive cleaners or harsh chemicals as they can damage the finish. Ensure the air grilles are free from dust or lint for optimal performance.

Yes, thanks to its unique front-discharging heat system, the rear of the appliance remains cool. This design makes it safe for installation in media walls or near TVs, protecting surrounding electronics and finishes from heat damage.

The heater is capable of warming rooms and maintaining temperatures within a range of 16°C up to 28°C, providing flexible comfort for various room conditions.

The Flameko Verona Fireplace Insert is UKCA and CE certified, and it complies with Eco Design 2018 standards, assuring its quality, safety, and energy efficiency.

The unit features 100% LED lighting with 9 different flame color options, allowing you to customize the ambiance to suit your preference.

First, ensure the unit is securely plugged into a working electrical outlet. Check your household circuit breaker or fuse box to see if the circuit has tripped. Try plugging another appliance into the same outlet to confirm it has power. If the issue persists, ensure the main power switch on the unit itself (if present) is in the 'On' position.

Confirm that the heater function is activated via the remote control. Check the thermostat setting; the desired temperature must be set higher than the current room temperature for the heater to engage. Ensure the unit is not in 'Flame Only' mode. If the room is already warm, the heater may not activate.

Replace the batteries in the remote control. Ensure there is a clear line of sight between the remote and the fireplace insert, with no obstructions. Verify that the remote's buttons are not stuck and that it is transmitting a signal (some remotes have an indicator light).

This is likely due to the overheating protection system engaging. Unplug the unit and allow it to cool down for at least 15-20 minutes. Check the air intake and outlet grilles for any blockages (e.g., dust, furniture, curtains) that might impede airflow. Remove any obstructions. Once cooled and clear, plug it back in and try again.

Check the flame brightness setting on your remote control; it may be set to a low level. Ensure the LED lights are not obscured by dust or debris internally. If the issue persists after adjusting brightness, contact customer support.