Nuie Victorian Dual Concealed Thermostatic Shower Valve - Silver

The manufacturer provides a 5-year guarantee against faulty workmanship or materials, provided it is installed and used according to instructions.

No, this thermostatic shower valve is designed for systems that supply hot and cold water. It is not compatible with electric showers.

Clean the silver finish with a soft, damp cloth. For stubborn marks, a mild, non-abrasive soap can be used. Rinse and dry thoroughly with a soft cloth. Avoid all abrasive cleaners, wire wool, or scouring pads.

'Dual' refers to controlling both hot and cold water. 'Concealed' means the main body of the valve is installed behind the wall, leaving only the controls and shower head visible for a cleaner look.

Yes, the valve is designed to deliver excellent flow rates even at low pressure and is suitable for gravity-fed systems, which typically have lower pressure.

The unique, reversible cartridge is highly resistant to calcium buildup, meaning it requires less frequent descaling than standard cartridges, especially in hard water areas. Regular cleaning of external components is advised, and internal descaling should only be necessary if performance degrades.

The thermostatic regulation maintains water temperature within +/- 2 to 3°C of your set point, even with fluctuating water pressure.

Ensure the thermostatic cartridge is functioning correctly. Check for any debris that might be affecting the flow. Verify that your home's water pressure is within the valve's operating range and stable.

Check the shower head and hose for blockages or limescale buildup. Inspect the water supply filters for the valve; they may need cleaning or replacing. Ensure the stopcock is fully open.

The handle might be stiff due to limescale. While the cartridge is resistant, prolonged neglect can still cause issues. Ensure no foreign objects are obstructing the handle mechanism. Professional inspection may be required.

If leaks are present, turn off the water supply immediately. The leak could be from an internal seal failure or a connection issue. This will likely require the valve to be opened and inspected by a qualified plumber.