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This Seagate Rescue Service Plan is for owners of new external hard drives (HDD and SSD) who want robust protection against accidental data loss. Its key benefit is providing professional data retrieval services for up to two years, including shipping and recovery at no extra cost. A caveat is that the service plan must be purchased with or within 30 days of the drive, and proof of purchase is required.
| Model Part Number | STZZ758 |
|---|---|
| Brand | Seagate |
The service plan is valid for two years from the date of purchase of the external hard drive.
The plan covers accidental data loss scenarios, such as dropping the drive, accidental deletion, or spills, provided data retrieval is technically possible.
Yes, if data recovery is needed, Seagate's experts will guide you on securely shipping your drive to their specialized lab.
The data recovery service itself, including the expert retrieval and return shipping of your recovered data, is covered at no additional cost under the service plan.
The plan is valid for any brand-new external hard drive (HDD or SSD) purchased at the same time or within 30 days of the service plan purchase.
The Rescue Service Plan is separate from the hardware warranty. The warranty typically covers drive replacement for defects, while the Rescue Plan covers data recovery from accidental loss or damage.
You will need to contact Seagate Rescue Services via phone or their online portal, providing your service plan details and proof of purchase.
Ensure you have valid proof of purchase for both the external hard drive and the service plan, and that the purchase occurred within the 30-day window. Contact Seagate support if issues persist.
Contact Seagate Rescue Services immediately. While severe damage can impact recovery success, experts will assess the drive and attempt recovery.
Refer to the documentation provided with your service plan for contact information (phone or online portal) and instructions on how to submit a recovery request. You will need your proof of purchase.
Setup: To activate your Seagate Rescue Service Plan, ensure it is purchased either concurrently with your new external hard drive or within 30 days of the drive's purchase. Retain proof of purchase for both the drive and the service plan. Registration details will be provided with your service plan.
Compatibility: This service plan is valid for any brand-new external hard drive, whether it is an HDD (Hard Disk Drive) or an SSD (Solid State Drive).
Care: While the service plan covers data recovery, proper physical care of your external hard drive is still essential to minimize the risk of incidents. Store your drive in a stable environment, avoid extreme temperatures, and use protective cases during transport.
