Setup, Compatibility & Care
Before starting, ensure your ceiling height accommodates the high-sleeper design, accounting for mattress thickness and safety rail height. Assembly requires at least two adults due to the weight and size of the structural components; do not attempt to assemble this alone. When using the Neo Motion Sync app, ensure your smartphone's Bluetooth is enabled to pair with the light controller. To maintain the finish, wipe the metal frame and desk surface with a soft, dry cloth. Regularly check that all bolts and hardware remain tight, especially after the first few weeks of use.