Commuter Mug - Regatta - Silver - 500ml

We recommend hand-washing the commuter mug with warm, soapy water to maintain its insulating properties and the integrity of the lid's seal. Dishwasher detergents and high heat can damage the finish and the vacuum seal.

Yes, the double-walled insulation also works to keep cold drinks chilled. However, condensation may form on the exterior if the liquid is significantly colder than the ambient temperature.

The lid is typically made from BPA-free plastic, designed to create a secure seal.

The mug is designed to retain heat, not cool drinks down. It will keep beverages hot for several hours.

No, the stainless steel construction makes this mug unsuitable for microwave use.

While durable, the silver finish can be scratched by abrasive materials. Gentle cleaning and careful handling are recommended to maintain its appearance.

Ensure the lid is fully closed and sealed. Pre-warm the mug with hot water before filling if extreme temperature retention is needed. Check that the double-walled vacuum seal is intact (unlikely to be damaged in normal use).

Check for any obstructions or dried residue around the lid's threads or sealing mechanism. Rinse the lid under warm water and try again. Do not force the lid.

Confirm the lid is screwed on tightly and the sealing ring is properly seated. Avoid overfilling the mug, leaving adequate space below the lid's closure point. Ensure the mug is kept upright as much as possible.

This is unusual for a double-walled mug. It may indicate a breach in the vacuum seal. If the exterior becomes excessively hot, discontinue use and contact customer support.