ENER-J Smart Door Lock - Black

The ENER-J Smart Door Lock comes with a 2-year warranty from the date of purchase.

Yes, the lock has an IP65 weather-resistance rating, making it suitable for external doors that may be exposed to dust and water.

The exact number of users can vary based on the registration method (fingerprint, face, palm, passcode, card). Consult the app for specific limits, but it is designed to support multiple users for homes and small businesses.

The app will notify you when the battery is low. If the battery completely depletes, you can use the mechanical backup key to open the door. The lock can also be temporarily powered via a USB connection (if applicable, check manual) for emergency unlocking.

The lock connects directly to your 2.4GHz Wi-Fi network or via Bluetooth for initial setup and app control, typically not requiring a separate hub for basic functionality within the Tuya ecosystem.

Yes, through the Smart Life/Tuya app, you can generate temporary passcodes or grant time-limited access permissions to guests or service providers.

Facial recognition identifies users by the unique features of their face, while palm recognition identifies users by the unique patterns of their palm veins and lines. Both offer secure and contactless entry.

Ensure the lithium battery is charged and properly connected. Check that the connecting cable between the interior and exterior units is secure.

Clean the sensor surface with a dry, soft cloth. Ensure your finger/face is presented correctly and in good lighting conditions. Re-register the biometric data if the issue persists.

Verify your smartphone is connected to a stable 2.4GHz Wi-Fi network (5GHz is not supported for initial pairing). Ensure Bluetooth is enabled on your phone. Restart the lock and your phone, then try pairing again.

Ensure the passcode or card has been correctly programmed into the lock. Try re-adding the passcode or card through the app or lock interface.

Ensure the correct key is being used and is fully inserted. The internal mechanism may require lubrication or professional inspection if it remains stiff.