Poly CCX 600 Business Media Phone - 2200-49770-019

The Poly CCX 600 Business Media Phone is a high-performance communication solution designed specif...

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Product Information

Full details

The Poly CCX 600 Business Media Phone is a high-performance communication tool tailored for professionals operating within Microsoft Teams environments who demand seamless collaboration. Offering an intuitive touchscreen interface and superior audio quality, it streamlines daily workflows and meeting participation for power users. A key caveat to note is that this specific model is supplied without a handset, making it best suited for office environments where employees primarily utilize professional headsets for their daily calls.

All features

Model Part Number2200-49770-019
BrandYealink

Extended Product Information

FAQs

Does this phone include a handset?

No, this specific model (2200-49770-019) is shipped without a physical handset.

Can I use this with non-Teams platforms?

The CCX 600 is specifically optimized for Microsoft Teams; please check manufacturer documentation for compatibility with other platforms.

How do I connect a headset?

You can connect a headset via the dedicated port on the phone; check your headset’s manual for specific compatibility.

Does it require a separate power brick?

If your network switch supports Power over Ethernet (PoE), you do not need an external power supply.

Is a wall mount kit included?

No, if you intend to mount the phone on a wall, a wall mount kit must be purchased separately.

Troubleshooting

Device is not powering on

Verify that the Ethernet cable is securely connected to a PoE-enabled port on your network switch.

Headset audio is not working

Check the audio output settings in the device menu to ensure the headset is selected as the primary output device.

Touchscreen is unresponsive

Perform a soft reboot by unplugging the power source for 10 seconds and plugging it back in.

Pros and Cons

Pros

  • Seamless native integration with Microsoft Teams
  • Large, responsive touchscreen display
  • Streamlined setup via Power over Ethernet
  • Ideal for headset-heavy workflows

Cons

  • No handset included in the package
  • Requires PoE network or separate power adapter
  • Primarily optimized for Microsoft Teams users

Setup, Compatibility & Care

Setting up the Poly CCX 600 is straightforward due to its support for PoE, which reduces the need for multiple cables. Ensure your office switch supports PoE; if not, a dedicated power supply will be required. To maintain the device, use a soft, lint-free cloth to keep the touchscreen clean and free of smudges. Avoid using harsh chemical cleaners or water directly on the display. Always keep the firmware updated through your IT administrator's portal to ensure the best compatibility with the latest version of Microsoft Teams.

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