Poly TC10 Touch Controller - White - 10"
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Product Information
Full details
The Poly TC10 Touch Controller is designed for professionals seeking to streamline meeting room management and enhance call control. It offers a user-friendly 10.1-inch touch display for effortless room scheduling and complete call management within video conferencing systems. A key benefit is its simplified installation with Power over Ethernet (PoE), reducing cable clutter. A notable caveat is that it does not include a power cord, which must be sourced separately.
All features
| Colour | White |
|---|---|
| Model Part Number | 875J5AA |
| Brand | Poly |
Extended Product Information
FAQs
Does the Poly TC10 come with a power cord?
No, the Poly TC10 does not include a power cord. It is powered via Power over Ethernet (PoE). You will need a PoE-enabled network switch or a PoE injector.
Can I use the Poly TC10 to control my entire video conference call?
Yes, the Poly TC10 provides full call control capabilities for Zoom Rooms and Microsoft Teams, allowing you to manage meetings, share content, and interact with participants.
What is the screen size and resolution of the Poly TC10?
The Poly TC10 features a 10.1-inch WXGA (1280 x 800 pixels) touch display.
How do I mount the Poly TC10?
The TC10 offers versatile mounting options. It can be placed on a table using the included stand, mounted on a wall, or attached to glass.
Is the Poly TC10 compatible with both Zoom and Microsoft Teams?
Yes, the Poly TC10 is certified for both Zoom Rooms and can be deployed as a controller for Microsoft Teams on Android or as a Microsoft Teams Panel for room scheduling.
What are the dimensions of the Poly TC10?
The Poly TC10 measures 260 mm in width, 184 mm in height, and 64 mm in depth.
What is the weight of the Poly TC10?
The Poly TC10 weighs approximately 1.27 kg.
Troubleshooting
Device does not power on.
Verify the Ethernet cable is securely connected to both the TC10 and a PoE-enabled network port or injector. Check that the PoE source is active and functioning correctly. Ensure you are not using a standard, non-PoE network port.
Touchscreen is unresponsive.
Restart the device by disconnecting and reconnecting the Ethernet cable. Ensure the screen is clean and free of debris. If the issue persists, perform a factory reset (refer to advanced documentation if needed).
Cannot connect to Zoom Rooms or Microsoft Teams.
Confirm that the TC10 is connected to the same network as your video conferencing system. Check the system's configuration to ensure it is properly linked to the TC10. Verify that your network allows communication between the devices and the respective cloud platforms.
Room status indicator lights are not working.
Check the configuration settings within your Zoom Rooms or Microsoft Teams software that control the LED indicators. Ensure the TC10 is properly communicating its status to the system.
Display is dim or flickering.
Check the display settings in the TC10's configuration menu. Ensure the device is receiving adequate power from the PoE source. If the problem persists, contact support.
Pros and Cons
Pros
- Streamlines meeting room scheduling and booking.
- Offers intuitive and comprehensive control over video calls and content sharing.
- Simplified installation due to single-cable PoE connectivity.
- Flexible placement options with various mounting capabilities.
- Certified for leading collaboration platforms like Zoom and Microsoft Teams.
- Large, high-resolution display enhances user experience.
Cons
- Power cord is not included and must be purchased separately.
- Primarily designed for room control and scheduling, not as a standalone video conferencing unit.
- Requires a PoE-enabled network switch or a separate PoE injector.
- Reliance on network connectivity means potential issues if the network is unstable.
Setup, Compatibility & Care
Setup:
- Power and Network: Connect the Poly TC10 to your network using an Ethernet cable. Ensure your network switch supports Power over Ethernet (PoE) or use a PoE injector. The device will power on automatically.
- Configuration: Follow the on-screen prompts to connect the TC10 to your video conferencing system (e.g., a Poly Studio X series device or a compatible PC) and configure it for your Zoom Rooms or Microsoft Teams environment.
- Mounting: Utilize the included stand for tabletop placement or choose wall/glass mounting options for flexible deployment. Adjust the viewing angle as needed.
Compatibility:
- Video Conferencing Platforms: Certified for Zoom Rooms and Microsoft Teams.
- Network: Requires an Ethernet connection with PoE support (802.3af/at) or a PoE injector.
- Integrations: Designed to work seamlessly with compatible Poly video conferencing devices and certified third-party systems.
Care:
- Cleaning: Wipe the screen and casing with a soft, dry, or slightly damp cloth. Avoid abrasive cleaners or solvents.
- Environment: Operate within the specified temperature range (0-40°C) and humidity levels (15-80% non-condensing).
- Storage: Store in a cool, dry place away from direct sunlight when not in use, within the specified storage temperature range (-20-60°C).