Gioteck BP-SX Battery Pack - Xbox Series X|S

The full charge time can vary depending on the power source, but it is designed to provide up to 32 hours of gameplay once fully charged.

It is recommended to use the included 3-meter plug and play cable for optimal performance and charging. While other USB-C cables might fit, compatibility and charging speed are not guaranteed.

Yes, the Gioteck BP-SX Battery Pack is designed to fit official Xbox Series X controllers and official Xbox Series S controllers.

The LED indicator on the battery pack will show the charging progress. When fully charged, the LED should indicate a complete charge, though the exact visual cue may vary. Refer to the product packaging for specific LED behavior.

Yes, the battery pack comes with a 3-meter plug and play cable that allows you to charge the battery while continuing to play your game.

No, this battery pack is specifically designed for official Xbox Series X and Xbox Series S controllers only.

Ensure the USB cable is securely connected to both the battery pack and the power source. Try a different USB port on the console or a different compatible USB power adapter. Verify the cable is not damaged.

Remove the battery pack and reinsert it, ensuring it is properly seated in the controller's battery compartment. Restart your Xbox console. Confirm you are using an official Xbox Series X|S controller.

Disconnect and reconnect the charging cable. If the issue persists after trying different power sources, the battery pack may require replacement.

Ensure the battery pack was fully charged initially. Extreme temperatures can affect battery performance. If the issue persists after several charge cycles, contact customer support.