Oak Media Wall Electric Fireplace - AmberGlo

This fireplace is designed for integration into media walls, which typically involves a structure built around it. It is not designed for standard in-wall recessing like a built-in unit without appropriate framing and ventilation considerations as per installation guidelines.

A 2.4GHz Wi-Fi network is required for connecting the fireplace to the Tuya app and enabling smart home control.

With a 1800W heat output, it is suitable for supplementing the heating of average-sized living rooms. For very large or poorly insulated spaces, it may provide supplemental warmth rather than being the sole heat source.

Yes, the fireplace offers a flame-only mode, allowing you to enjoy the realistic ambiance year-round without activating the heating element.

The package includes the freestanding fire unit, black pebbles for the ember bed, a remote control, and necessary fixings for setup.

The product dimensions are Width 140 cm x Height 65 cm x Depth 28 cm.

Yes, a remote control is included to operate basic functions such as flame brightness and heat settings.

Check that the power cord is securely plugged into a working outlet. Verify the main power switch (if applicable) is in the 'on' position. Ensure the remote control has fresh batteries.

Confirm that the heat setting is activated via the remote or app. Ensure the thermostat is set to a temperature higher than the current room temperature. Check for any visible blockages in the air vents.

Verify your home Wi-Fi network is operational and broadcasting on the 2.4GHz band. Ensure the fireplace is within Wi-Fi range. Try restarting your router, smartphone, and the fireplace.

Check the flame brightness settings via the remote or app. Ensure the fireplace is not obstructed from view and that the lighting in the room is not excessively bright, overpowering the effect.

Confirm that the fireplace is correctly linked to your smart speaker account in the Tuya app and the smart speaker app. Ensure both the fireplace and smart speaker are connected to the internet. Try re-linking the services.