Jabra LINK 265 Headset Adapter - USB to QD Training Cord - Black
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Product Information
Full details
This guide is for supervisors and trainers looking to efficiently train agents using Jabra Quick Disconnect (QD) headsets. The Jabra LINK 265 allows you to connect two headsets to a single PC via USB, enabling monitoring and direct participation in calls. Keep in mind that while the setup is straightforward, proper configuration with Jabra software is recommended for optimal use.
All features
| Colour | Black |
|---|---|
| Model Part Number | 265-09 |
| Brand | Jabra |
Extended Product Information
FAQs
What kind of headsets are compatible with the Jabra LINK 265?
The Jabra LINK 265 is compatible with Jabra Quick Disconnect (QD) headsets.
What is the purpose of the soft buttons?
The soft buttons can be programmed to perform various functions such as answer/end calls, mute, and adjust volume, according to your preferences.
Do I need to install any software?
Yes, it is recommended to install Jabra PC Suite or Jabra Express to customize settings and optimize performance.
What is the warranty period for the Jabra LINK 265?
Warranty information is not available in the product data.
Can I use this adapter with non-Jabra headsets?
No, the Jabra LINK 265 is designed for use with Jabra QD headsets only.
How do I update the firmware?
Firmware updates can be managed through Jabra PC Suite or Jabra Express software.
Is the Jabra LINK 265 compliant with noise-at-work regulations?
Yes, it is Control of Noise at Work compliant.
Troubleshooting
No audio from headsets.
Ensure the headsets are properly connected, the volume is not muted, and the correct audio device is selected in your PC's sound settings.
Microphone not working.
Check the mute button on the adapter and in your PC's settings. Also, verify that the microphone is enabled in the software you are using for calls.
Soft buttons not responding.
Ensure Jabra PC Suite or Jabra Express is installed and the buttons are properly configured.
One headset has no audio.
Check the connection of each headset and make sure they are both compatible and properly plugged in.
Pros and Cons
Pros
- Facilitates effective agent training by enabling call monitoring and participation.
- Provides a simple solution for connecting two QD headsets to a single PC via USB.
- Offers inline call controls for easy call management.
- Features programmable soft buttons for personalized settings.
- Designed for flexible work environments with its Quick Disconnect feature.
- Protects users from acoustic shock, promoting safety and compliance.
Cons
- Requires Jabra QD headsets for operation.
- Functionality is limited to training scenarios.
- Configuration may require additional software (Jabra PC Suite or Express).
- Dependent on USB 2.0 connectivity.
- Does not include the headsets, which must be purchased separately.
- Not suitable for general audio use.
Setup, Compatibility & Care
- Connection: Connect the Jabra LINK 265 to your PC via the USB 2.0 connector.
- Headset Connection: Plug two Jabra QD headsets into the adapter.
- Software Installation: Install Jabra PC Suite or Jabra Express to configure soft buttons and other settings.
- Compatibility: Ensure your PC has a USB 2.0 port and is running a compatible operating system (check Jabra's website for the latest compatibility information).
- Care: Keep the adapter clean and store it in a dry place. Avoid pulling the cable sharply to prevent damage.