PetSafe Drinkwell Platinum Pet Fountain - 5 Litre

The PetSafe Drinkwell Platinum Pet Fountain provides a free-flowing stream of filtered water, enco...

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OnBuy.comPetsafe Drinkwell Platinum Pet Fountain - Automatic Drinking Fountain For Cats And Dogs, Filtered Water, 5 Litre
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£89.85
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Product Information

Full details

The PetSafe Drinkwell Platinum Pet Fountain is designed for pet owners who want to ensure their pets stay hydrated with fresh, filtered water. Its key benefit is encouraging pets to drink more through a free-flowing stream, which can help prevent dehydration and related health issues like kidney failure. A potential caveat is the 5-litre capacity might require more frequent refilling for very large households or multiple pets, though its design aims to simplify this. Key features include a large water capacity, a removable reservoir for easy refills, a snap-lock lid and dishwasher-safe components for simple cleaning, an adjustable stream to appeal to different pets, and an anti-splash ramp to reduce noise and mess.

All features

BrandPetSafe

Extended Product Information

FAQs

How often should I clean the PetSafe Drinkwell Platinum Pet Fountain?

It is recommended to clean the fountain weekly to prevent slime buildup and maintain hygiene. The reservoir, ramp, and lid can be washed in the top rack of a dishwasher. The pump should be rinsed in clean water monthly.

How often do I need to replace the filter?

Filters should be replaced every 2 to 4 weeks. This frequency may need to be increased if you have multiple pets or live in an area with hard water.

Is the PetSafe Drinkwell Platinum Pet Fountain suitable for large dogs?

Yes, the 5-litre capacity makes it suitable for both cats and dogs, including larger breeds, although very large or multiple pets might require more frequent refilling.

Can I leave the fountain on when I'm away for a weekend?

With its 5-litre capacity, the fountain can typically last for a weekend for most pets. However, it's advisable to ensure the water level is adequate before leaving and consider a larger capacity fountain if you are away for longer periods or have multiple pets.

What is the warranty on this product?

The PetSafe Drinkwell Platinum Pet Fountain comes with a two-year manufacturer's warranty.

How do I adjust the water stream?

You can adjust the water stream by turning the small knob located on the side of the submersible pump. Turning it clockwise generally increases the flow, and counter-clockwise decreases it.

What should I do if my pet is scared of the water noise?

The fountain features an anti-splash receiving ramp designed to minimize noise. You can also adjust the stream flow to a gentler setting. Some pets may take time to adjust to the sound; ensure the fountain is placed in a quiet area initially.

Troubleshooting

Fountain is not circulating water.

Ensure the fountain is plugged in and the power adapter is securely connected. Check that the pump is fully submerged in water. Clean the pump intake and impeller to remove any debris. Verify the filter is not clogged.

Water flow is too low or inconsistent.

Adjust the stream flow control knob on the pump. Clean the pump and check for any blockages in the tubing or nozzle. Ensure the filter is correctly seated and not impeding flow.

Fountain is making excessive noise.

Check that the reservoir is seated correctly on the base and the lid is secure. Ensure the pump is submerged and not vibrating against the fountain walls. Clean the pump and check for any debris that might cause rattling.

Water appears cloudy or has an odor.

Replace the filter immediately. Clean the entire fountain thoroughly with soap and water, ensuring all parts are rinsed. Use fresh water for refilling. Consider more frequent cleaning and filter changes if the issue persists.

Pros and Cons

Pros

  • Encourages pets to drink more water through a natural free-flowing stream.
  • Large 5-litre capacity suitable for multiple pets or longer periods between refills.
  • Dishwasher-safe components and snap-lock lid make cleaning straightforward.
  • Adjustable water stream caters to different pet preferences.
  • Reduces noise and mess with an anti-splash design.

Cons

  • Requires regular filter changes for optimal water quality.
  • The 5-litre capacity may still be insufficient for very large families of pets without frequent refilling.
  • Initial setup may require some adjustment to find the optimal stream setting for your pet.
  • Noise level can still be noticeable for some users, despite the anti-splash ramp.

Setup, Compatibility & Care

Setup:

  1. Disassemble the fountain components.
  2. Wash all parts, including the reservoir, ramp, and lid, with mild soap and water. Rinse thoroughly.
  3. Place a new filter into the filter housing.
  4. Assemble the fountain, ensuring the pump is submerged in water.
  5. Fill the reservoir with fresh water and place it onto the base.
  6. Plug in the power adapter.
  7. Adjust the stream flow using the knob on the pump, if desired.

Compatibility:

  • Suitable for both cats and dogs.
  • Uses PetSafe filter cartridges (sold separately).
  • Operates via a low-voltage power adapter (included).

Care:

  • Clean the fountain weekly to prevent slime buildup and ensure optimal hygiene. The reservoir, receiving ramp, and lid are top-rack dishwasher safe.
  • Rinse the pump and motor in clean water monthly. Do not use soap on the pump.
  • Replace the filter every 2-4 weeks, or more often if you have multiple pets or hard water, to maintain water freshness and pump efficiency.
  • Check the water level daily and refill as needed. Ensure the pump remains submerged to prevent damage.

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