Quad Lock Waterproof Wireless Charging Head - Black

Yes, you need a Quad Lock compatible phone case to securely attach your smartphone to the charging head.

An IP67 rating means the product is protected against dust ingress and can withstand immersion in water up to 1 meter for 30 minutes.

The charging head requires a compatible Quad Lock mount. While usable on any bike with the correct mount, it's specifically noted as being engineered for complex e-bike systems, where professional installation is recommended.

The charging head is powered by connecting it to your e-bike's electrical system. The specific wiring method may vary depending on your e-bike model.

While not strictly mandatory for all setups, professional installation is strongly recommended, especially for e-bike systems, to ensure correct and safe electrical connections.

The box typically includes the Quad Lock Waterproof Wireless Charging Head, mounting screws, and a hex key. Please refer to the product details for the exact contents.

Yes, the IP67 rating ensures it is fully protected against dust and water ingress, allowing for charging in heavy rain.

Ensure the charging head is correctly wired and receiving power. Verify the phone is properly seated on the charging head. Check that your phone case is compatible and not interfering with charging. Confirm your phone supports Qi wireless charging.

Check that the dual-stage lock is fully engaged. Ensure the mounting head is securely attached to the Quad Lock mount. Inspect the mount for any damage.

Verify the power connections to the charging head are secure and correctly installed. Check the relevant fuse or circuit breaker on your e-bike system. If unsure, consult a professional installer.

If you suspect water damage or have ridden in severe conditions where IP67 rating may have been exceeded, inspect the unit for any signs of moisture. Allow it to dry completely in a warm, ventilated area. If functionality is impaired, contact customer support.