Jabra LINK 14201-35 - Black
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Product Information
Full details
The Jabra LINK 14201-35 is an EHS adapter designed for users of Jabra wireless headsets and specific Avaya deskphones (16XX and 96XX series). It enables seamless remote call control, allowing you to answer, end, adjust volume, and mute calls directly from your headset, even when away from your desk. The primary benefit is enhanced mobility and productivity. A potential caveat is its specific compatibility requirements with Avaya deskphones and Jabra headsets.
All features
| Colour | Black |
|---|---|
| Model Part Number | 14201-35 |
| Brand | Jabra |
Extended Product Information
FAQs
What is an EHS adapter?
An EHS (Electronic Hook Switch) adapter allows your wireless headset to communicate directly with your deskphone, enabling you to answer, end calls, and manage other call functions remotely from the headset itself without needing to lift the handset or press buttons on the phone.
Which Avaya deskphones are compatible with the Jabra LINK 14201-35?
The Jabra LINK 14201-35 is compatible with Avaya series 1600 (models 1608, 1616) and 9600 (models 9620, 9630, 9640, 9650) deskphones, provided they support EHS functionality.
Can I use this adapter with any Jabra wireless headset?
No, compatibility is specific. The Jabra LINK 14201-35 is designed for Jabra wireless headsets that support EHS, such as the Jabra GN 9120 DHSG, GN 93XX, PRO 94XX, PRO 920, and GO 6470 models.
What is the maximum wireless range with this adapter?
When used with a compatible Jabra wireless headset, the adapter enables a wireless range of up to 450 ft (approximately 150 meters).
Does the adapter require its own power source?
The Jabra LINK 14201-35 typically draws power from the deskphone through the headset port, so it does not require a separate power adapter.
How do I know if my Avaya phone supports EHS?
Check your Avaya deskphone's manual or look for a dedicated headset port that is labeled for EHS or electronic hook switch functionality. You may also need to enable EHS in the phone's settings menu.
Troubleshooting
Cannot answer/end calls remotely from headset.
Verify that the Jabra LINK 14201-35 is correctly connected to both the Avaya deskphone and the Jabra headset base. Ensure EHS is enabled on the deskphone settings. Confirm headset is paired and within range.
No ring tone detected in the headset.
Check the magnetic ring tone detection feature is positioned correctly. Ensure the adapter is properly seated and that the deskphone's ring volume is audible. Restart the headset base and deskphone.
Audio quality is poor or intermittent.
Ensure the headset is within the optimal wireless range. Check for potential sources of interference (e.g., other wireless devices, microwaves). Try re-pairing the headset to its base. Check cable connections.
Volume controls on the headset are not working.
Verify that the volume control functionality is supported by your specific Jabra headset model and is enabled via the headset's software or settings. Restart the headset and base station.
Pros and Cons
Pros
- Enables remote call control for increased mobility and productivity.
- Provides an impressive wireless range of up to 450 ft (150 meters).
- Seamless integration with compatible Avaya deskphones and Jabra wireless headsets.
- Easy to install and deploy with plug-and-play functionality.
- Allows users to multitask effectively while on calls.
Cons
- Limited compatibility; only works with specific Avaya deskphone models and Jabra headsets.
- Requires an Electronic Hook Switch (EHS) compatible deskphone.
- Additional accessory that adds to the overall cost of a communication setup.
- Setup may require specific configuration on the deskphone and headset.
- Physical connection and potential for cable management.
Setup, Compatibility & Care
Setup:
- Ensure your Avaya deskphone and Jabra wireless headset are compatible with the Jabra LINK 14201-35. Refer to the compatibility list in the product specifications.
- Connect the Jabra LINK 14201-35 adapter to the designated port on your Avaya deskphone (usually labeled 'Headset' or 'EHS').
- Connect your Jabra wireless headset base station to the adapter according to the instructions provided with both devices.
- Ensure the headset base is powered on and paired with your headset.
Compatibility:
- Deskphones: Avaya 1608, 1616, 9620, 9630, 9640, 9650, and other Avaya 16XX/96XX series phones with EHS support.
- Jabra Headsets: Jabra GN 9120 DHSG, GN 93XX, PRO 94XX, PRO 920, GO 6470, and other Jabra wireless headsets supporting EHS.
Care:
- Clean the adapter with a soft, dry cloth. Avoid using liquids or abrasive cleaners.
- Ensure the connections are secure but do not force them.
- Store in a cool, dry place when not in use to prevent damage.